“Center of administrative services in Lutsk” is among the best in Ukraine
members of the Executive Committee heard a report on the work of the Department “Center of administrative services in Lutsk” of the Director of the Department “Center of administrative services in Lutsk” Larisa Karpyak. According to her, now in TSPAU of the city of Lutsk, you can get the services in the sphere of land relations, construction, architecture, entrepreneurship, advertising, guardianship, social protection, transactions with immovable property, registering a business, to make the passport of the citizen of Ukraine, to paste photo in passport, registration of residence, to make a passport of citizen of Ukraine for travel abroad and the like. It should be noted that a significant part of the visitors appealed for information and advice. According to the electronic queue, the AHPC daily visits on average from 700 to 900 visitors. Also in Cnap working on a list of services for customers: already submitted proposal to the unified state portal of administrative services. Besides, it is planned to reduce the number of documents required for obtaining services. The main goal is to make the service as simple and convenient for the customer. At the same time, the number of services in 2015 has increased significantly. As of 1 January 2015 the list of services amounted to 289. Currently Snap of the city of Lutsk is 320 services. In 2015, the AHPC in the city of Lutsk turned 211769 subjects of applications. The average daily caseload per worker is more than 25 people. Thanks to the coordinated work of TSPAU administrators and subjects of providing administrative services, revenues Lutsk from the provision of services amounted to almost 19 million USD. In September 2015 in the framework of the project "Improvement of administrative services to the population of cross-border regions by creating a network of centers providing administrative services and cooperation development of Lutsk Center for administrative services, Ivano-Frankivsk Center of administrative services and Lublin service Bureau residents" with the financial support of the European Union opened an information and counseling centre for foreigners in TSPAU M. Lutsk. From 26 June 2015 introduced a new service order administration services in the online technology Bank-ID, namely, services for the issuance of archival certificates, copies, extracts; issuing copies of the decision of the city Council, extracts from minutes of session of city Council, extracts from the minutes of the meeting of the constant Commission of city Council; issuance of certificate of registration/de-registration of residence of individuals; issuance of technical documentation on the normative monetary evaluation of land plots for physical and legal persons. The result of the service customers will receive by e-mail or have the opportunity to pick up the original document in person at the Center of providing administrative services after receiving sms-messages about the execution. 16 August 2015 in the premises of the AHPC is carried out reception of citizens by employees of KU, "urban labour archives". In order to efficiently solve everyday problems of residents in the Department of "Center of administrative services in Lutsk", Lutsk city Council operates round-the-clock rapid response team "15-80". In 2015 recruited and provided with appropriate 26225 responding to telephone inquiries. For 2015, the AHPC Lutsk added a few more achievements: created a separate portal of administrative services in the AHPC, allowing you to more fully provide the subjects of information requests and contributes to improving knowledge of customers, and also saves time officials; introduced online consultations for visitors with Skype-connection, anyone can ask a question to the administrator or the state administrator and he, without a visit to the Center, will be given professional advice, which is an important component for obtaining the administrative permit or services; introduced sms-informing subjects of applications of the result of the case; provided the issue of foreign biometric passports through the AHPC. By 2015 the quality of administrative services evaluated 84114 visitors. Appreciated the quality of service provision 98.8 per cent, negatively to 1.2 %. In General, the positive dynamics of satisfaction of users quality of service of AHPC in M. Lutsk and great activity and interest of survey participants. Mayor Mykola Romaniuk in the final word noted the Director and staff of the Department “Center of administrative services in Lutsk”, which is one of the best in Ukraine. “Appreciated the work of the Lutsk TSPAU, and national levels. This was discussed at the Council of regional development”, - said Mykola Romaniuk. Deputy mayor, managing the Affairs of the Executive Committee Yuri Verbi? emphasized that the AHPC has already paid for itself and now works and will work for the filling of the city budget. His supervisor is actively exploring best practices and implements in their work. Therefore, he proposed to acknowledge the work of Larissa karpiak and her team. Secretary of the city Council Julia Vasenko informed about the Deputy who was held in TSPAU. Members of the city Council studied the work of the Department “Center of administrative services in Lutsk”. What I saw made a favourable impression, and they will contribute to its further development and improvement of administrative services in Lutsk side. This was reported in Lutsk city Council.Ïåðåâåäåíî ñåðâèñîì "ßíäåêñ.Ïåðåâîä÷èê": translate.yandex.ru.
Source: http://uzinform.com.ua/
