"Chernihivgas" sets new standards in customer service
Yesterday on the basis of the Chernihiv center customer service management of PJSC "Chernihivgas" held a regional seminar-training, which was attended by about 70 specialists of customer service. The main theme of the meeting was the implementation of new quality standards of service for gas consumers. In particular, they talked about the ethics of communication with clients, adherence to standards of dress code and appearance specialists, the arrangement of the workplace, as well as the rules of conduct in the event of difficult situations. According to the Chairman of the Board of PJSC "Chernihivgas" Alla Yarova - this will help you to reach a qualitatively new level of interaction with clients and reduce the number of complaints against the company. "the services market dictates its own terms - apart from the bright and comfortable rooms and the provision of professional advice, the challenge before us is to meet and spend the client so that the person came out completely satisfied and that she has no desire to run to look for the truth in high offices", - said the Chairman of the Board of PJSC "Chernihivgas" Alla Yarova. A prerequisite for the implementation of innovations in customer services gas companies was the creation of a new division "Chernigovgaz" - management of customer service. First of all, its functions include provision of the full range of services to domestic consumers. For the convenience of the customers the company equips modern customer service Centers. By visiting the service Center, the consumer is in the same room has the ability to not only quickly and efficiently get advice on gas supply issues, but also to carry out the necessary operations – from payment to receipt of technical conditions for connection to networks. The use of electronic queues allows the client to intelligently allocate threads and to prevent the occurrence of the crowd. "The creation of a new management brought together in one centre specialists in various areas of capital construction, calculation, consultants on privileges and subsidies, replacement and repair of the devices, and the like. Now one does not need to go to another service where she will provide the necessary service – all done in the same room. In future, these centres will be serviced and legal persons", - said the Chairman of the Board "Chernigovgaz" Alla Yarova. We will remind, modern customer service centres are already operating in Chernihiv and Pryluky. In the near future the company plans to equip these facilities in Nizhyn and koryukivka to further expand the network of centres across the region. Help: Main activity of PJSC "Chernigovgaz" is the distribution of natural gas. Annual transportation volume is about 600 million cubic meters of natural gas. The gas supply system of Chernihiv region consists of 10.8 thousand km of gas pipelines. Our customers are 349,5 thousand families, more than 3 million businesses and institutions in Chernihiv region. The largest clients of PJSC "Chernihivgas is Chernihiv CHP, Oblteplocomunenergo, sun InBev Ukraine, Chernigiv dairy plant, Koryukovka's factory of technical papers. The company is one of the largest taxpayers in the region. Annually in the budgets of all levels paid more than 98 million hryvnias of taxes and fees. According to the PJSC "Chernigovgaz"Ïåðåâåäåíî ñåðâèñîì "ßíäåêñ.Ïåðåâîä÷èê": translate.yandex.ru.
Source: http://uzinform.com.ua/
