In Lutsk help us become better
the Center of administrative services in Lutsk city conducts a monthly monitoring of public opinion on the evaluation of the quality of administrative services. Every visitor can evaluate the work of the Center on the two indicators “Good” and “Poor”, by lowering electronic Queuing system in the appropriate boxes. During 2015, the Centre of administrative services in the city of Lutsk visited 193 145 thousand subjects of applications. Employees of ZAPU made 95 thousand 675 incoming packets of documents issued 93 931 thousand is the result of administrative services provided to 3 thousand 539 consultations. A survey on the quality of administrative services has accepted 135 of 201 thousand visitors, which is 70 percent of the total. Appreciated the quality of service 127 089 thousand of the subjects of appeals, which covers about 94%, negative — 8 112 thousand visitors (6%). In addition, Cnap of the city of Lutsk is monitoring the feedback, comments and suggestions that visitors leave in the appropriate book. So, for the year have accumulated a lot of records, in particular, Volyn administrators expressed the Department's gratitude for the quality and professional service. “Pleasantly surprised, rather pleased with the level of service at your center. You demonstrate by what standards you can live in society and to strive for. Pleasant, correct, polite staff”, - said O. L. Swerves. “Works very well TSPAU. On time report received of the Declaration that we, the builders, there is a very necessary”, - A. I. Chaika. "We are sincerely grateful for European service workers to Snapu: professionalism, efficiency, humanity, writes Nina Grabovskaya. - And the head of the Centre for the excellent organization of work, for the warm atmosphere for visitors, attention and respect to the visitors”. However, there were also those that expressed their dissatisfaction that encourages employees to constantly improve and work better. It is worth noting that in Cnap offers 282 rooms, of which 159 services of Executive bodies of city Council, 19 services of structural divisions of the regional state administration and the 104 rooms of the territorial bodies of Central bodies of Executive power. In the Center of administrative services in Lutsk city has developed a special questionnaire, in which every resident of Lutsk can assess not only the quality of administrative services, but also the appearance and manner of communication administrator. To make this easy, just follow the link and place the appropriate points: https://docs.google.com/forms/d/1Yw0zCQJhGzkskuf9e6Z0WoIU_dtE9NYVKjlO2Nsp_WE/viewform. Center of administrative services in Lutsk city and will continue to monitor the quality of service and take all measures necessary for quality and efficient service to visitors, taking into account all comments and suggestions. The Department “Center of administrative services in Lutsk” This was reported in Lutsk city CouncilÏåðåâåäåíî ñåðâèñîì "ßíäåêñ.Ïåðåâîä÷èê": translate.yandex.ru.
Source: http://uzinform.com.ua/
