Bukovina: "quality Indicator" in the service business (+photos)
the Staff of the territorial 7345 service center regional service center of the Ministry of internal Affairs in the Chernivtsi region, in the village of Kelmentsi, making efforts to provide services to citizens quickly, systematically, with attention to each individual visitor. In addition to functional mandatory’relations celentani adhere to those rules, which is not always possible "to register" of the job description. After all, a friendly smile, concentration, the ability to communicate so that the person left a pleasant feeling from informal attention to her needs — this one's from the individual qualities of an official. It seems that "human factor" here is not an abstract concept. In any case, this is evidenced by numerous thank-visitor records in the book of complaints and suggestions is in an accessible place in the hall of reception of citizens. «I Want to Express my gratitude for the help, good service, friendly staff, — writes the citizen Sergey Andrushkevich. «I am very happy and very grateful to them” — says his visit to pwsh Nikolai Andreevich Todorichene, who asked about obtaining a driver's license. The same grateful words left in the book he Kosmak, Victor Nikolaevich Senik, M. Kotawala. And Vitaly V. Kozak, who perereca the car, drew attention to "transparent service", after "Well thank you" put the book a big exclamation mark. "I, Nagirnyak Vasily Ivanovich, — writes the next visitor, — very happy with the service at pwsh 7345 at vehicle registration". “Grateful for the courtesy and speed in work” — notes Anastasia Snezhko. — incidentally’, says the acting’duties of the chief of Kelmenetsky pwsh Basil lupasco, — all the operations floor’connected with, say, registration, re-registration of the vehicle including the findings of an expert we carry in an hour. The book of complaints and suggestions — under the constant supervision of TSC. And the thanksgiving visitor records team considers "a measure of quality" of their work. Press service of the regional service center of the Ministry of internal Affairs in the Chernivtsi regionÏåðåâåäåíî ñåðâèñîì "ßíäåêñ.Ïåðåâîä÷èê": translate.yandex.ru.
Source: http://uzinform.com.ua/
