Chernigov: 0800-50-93-50 - free phone number city Call center
In Chernihiv city recently established a Call centre, covering at first only the housing sector of the city, now extends its capabilities to become a universal assistant for citizens. This was discussed at a workshop in the Chernihiv city Council, in which participated representatives of public utilities and other service enterprises of the city. Deputy mayor Oleksandr Lomako was reminded that last year at 10-m housing office was created by the Call center, to organize all the citizens that arrive at the sphere of housing and communal services and respond promptly. Now the residents of the city easier to resolve problematic issues, and the city authorities it is easier to monitor their implementation and municipal services of the city Council. Oleksandr Lomako said that to the mayor from residents of the city received a letter in which they expressed gratitude for the work of a Call center. Even in his early work, for 2 months, the city's Call center opracowywania 6 thousand appeals of Chernigov. Given this, for a prompt response to all the problems of the city and improve feedback to its inhabitants, the city authorities consider it appropriate to extend the capabilities of the Call center to other areas of city life. Namely, Oleksandr Lomako said that, after visiting the Call center and become familiar with his work, the mayor gave an assignment to create a city-wide Call centre, which will work primarily with appeals concerning the housing sector, but its response will also be connected to all the utilities, transportation and other services. This allows you to organize all the complaints of citizens regarding city problems. Commenting on the work of a Call center within 2 months, the head of the Department of housing and urban Council Yaroslav Kuts noted that the main task of this service is to take an appeal from residents and pass it direct to the contractor. According to the degree of urgency of response all applications are divided into 4 codes: red – emergency, that is, response within hours yellow – during the day, green – within 2 weeks blue Advisory. He also said that created a unified database of complaints from Chernigov and work on each treatment undergoes 5 stages. In particular: the reception of the address, transferring execution, direct execution of the relevant services, validation execution, which involves a call back to the applicant and confirm it fix the problem, and only afterwards closing treatment. Head of Call center Dubrovnoye Oksana said that the work of the centre's open day on shift 7 employees, and in General works 15. You can apply by phone 0800509350 free. All representatives serving enterprises, including KP "chernigovvodokanal", PJSC "Chernihivgas", cap "Chernihiv TPP, OOO Company Tekhnova", PJSC "Oblteplocomunenergo" proposed until March 15 to submit proposals and observations to the interaction with a Call center, in order to extend its response from public utilities in all areas of city life. The press service of the Chernihiv city CouncilÏåðåâåäåíî ñåðâèñîì "ßíäåêñ.Ïåðåâîä÷èê": translate.yandex.ru.
Source: http://uzinform.com.ua/
