In luck discussed the possibility of creating a single point of contact
for the improvement of telephone and electronic appeals of citizens and providing a competent and detailed answers to their treatment by effective interaction of Executive bodies and municipal enterprises, institutions and organizations in the city of Lutsk plans to create a single point of contact. The prospect of creating such a center was discussed during a working group meeting with participation of heads of structural subdivisions and Executive bodies of city Council, chaired by first Deputy mayor Taras Yakovlev. The Director of the Department of tspau Larissa Karpyak noted that the establishment of the call center will provide an opportunity to accumulate absolutely all calls to the city Council in one system and provide expert advice. But the dispatch service in Lutsk HCS will be eliminated, and instead create an emergency brigade, which will be localized around the city. In addition to economic issues, the center will provide psychological support. While studying the experience of different cities of Ukraine, where such centres are successfully operating. Chose illustrative example of the capital of Ukraine — Kiev city. First Deputy mayor Taras Yakovlev said that the establishment of the contact centre will significantly expand the range of services first responder “15-80” and give the opportunity to combine all city emergency services. However, he noted that the newly formed structure, will probably work in the status of public utility institutions like in banking call centers. This was reported in Lutsk city CouncilÏåðåâåäåíî ñåðâèñîì "ßíäåêñ.Ïåðåâîä÷èê": translate.yandex.ru.
Source: http://uzinform.com.ua/
