Municipal contact centre for a year and took more than 100 million downloads of Chernivtsi
Municipal contact center 15-80 per year from the date of creation took more than 102 thousand appeals of Chernivtsi. This at a press conference in the Mayor's office said the chief of the municipal contact centre "15-80" Yana moskaluk. 42300 complaints were received over the 7 months of this year. On the "hotline" for support this year turned 5900 Chernivtsi. In an average month in the municipal contact centre receives 6000-6500 complaints from residents. This was announced by the head of the center for Juliana moskaluk. The aim of the unified municipal contact centre is providing a response to the complaints of residents, the interaction of all urban services and enterprises regardless of their ownership form and subordination in matters of prevention and elimination emergency and emergency situations, control over timely and quality execution of assigned addresses problems. To accomplish these objectives, the centre: * Round the clock conducts admission and registration in the electronic database “Manager” of citizens relating to accidents and emergencies. * Using information and communication technology system “database Manager” reports appeal to relevant organizations for implementation. * Organize the work of all dispatching services of housing and communal enterprises of the city in a single database Manager”. * Oversees the proper implementation of citizens recorded in the database “Manager” and, if necessary, verifies the phone to the applicant the status of implementation of its treatment . * Provides timely content citizens, enterprises, institutions, organizations, falling within the scope of departments of Executive bodies of city Council. * Receives from enterprises, institutions, organizations, falling within the scope of departments of Executive bodies of city Council information on the results of consideration of appeals. * Prepares daily and monthly analytical reports for management of the city Council to ensure the life of the city. For the implementation of tasks for provision of effective emergency psychological assistance to residents who are in crisis: * Round the clock conducts psychological and informational consulting in “hotline” of people who need psychological or information and advice. * Redirects (direction) of subscribers, if necessary, other specialists and services, organizations and institutions that operate in the social field, are competent in this issue and more efficiently can satisfy the request. Treatment received by the call center are processed automatically and are forwarded for execution to the municipal services of the city. The program "Manager" clearly captures the date and time of receipt of the petition, when it is issued for execution, and the date, time, and execution result. The time required depends on the complexity of the problem to be solved. To date, the performance is 107 statements. Statements that are received daily into the contact center from 18 hours to 9 PM and on Saturday from 9 o'clock to 9 o'clock on Monday, about the lack of power supply in homes, leaks in water supply networks, wastewater transferred to the performance of the emergency team MKP ADS-080”. During the reporting period, the crews of the enterprise carried out 3400 departures on elimination of emergency situations. 80 percent of residents ' complaints pertains to the activities of the life support systems of the city : * energy in buildings – 41600; * water supply and sanitation – 35800 (h internally home networks -19690); * street lighting – 3400; * maintenance and repair of roads, pavements, yards, driveways – 1950; * housing stock – 1250. * improvement– 3600 (3545); 9300 (9274); In addition, many of the complaints received on the content of the squares, the emergency removal of trees, restoration of excavations, removal of debris, including building, cleaning of adjoining areas, river banks and reservoirs, technical and sanitary state of the stops of public transport, liquidation of spontaneous trade, the cessation of night work light advertising. A lot of complaints on : * failure to comply with schedules of public transport, lack of concessional travel in buses; * a large number of stray dogs; * the inability to contact the PAO “Ukrtelecom” for the repair of fixed-line phones and radio sets. * large queues in abonviddil "Chernavchitsy", the inability to promptly obtain the information relative to the conversion price of gas On the “Trust” mainly on violence and other family problems (divorce, threats of divorce, after divorce), alcohol consumption, lack of understanding between parents and children, between generations, disabled people from different life situations, and also mentally ill, alcoholic, drug – addicts who need to communicate and social communication. "The helpline provides psychological, consultative and information assistance to the ATO participants and their families and settlers. Phones unified municipal contact centre: 15-80; 588-888; 0502221580; 0962221580; “Trust”: 57-1515; 0959321515. This was reported in the Chernivtsi city Council.Ïåðåâåäåíî ñåðâèñîì "ßíäåêñ.Ïåðåâîä÷èê": translate.yandex.ru.
Source: http://uzinform.com.ua/
