Business is not easy, then, as they say, and a fortune-teller no need to go to this understand. Is Thisnot just the production of a commodity or service. Business - is a complex activity that, even at the minimum level can not do without a certain circle involved in the case of people. If we generalize all these categories of people, then they can be conditionally divided into the following groups according to interest:
- the manufacturer - a group of people who are directly involved in the production, starting with ordinary artists and ending with a leader who is obliged to organize the functioning of the collective;
- the consumer - is a group of individuals and legal entities that target products, ranging from the wholesale dealer andending with the end user;
- supplier - a group of stakeholders who are involved in the supply of components needed for the production of the manufacturer.
All of these links in the chain must function effectively, which is only possible in the normal interaction, which is absolutely impossible without communication. Consequently, any member of the business activities required to know at least the basics of business communication and, if possible (which is necessary to organize) to attend specialized training business communication. First of all it is critical for managers as they organize the work of the staff, make deals, hold meetings and nenegotiations is. The ability to communicate with partners is the ability to listen (ie perceive the information that you are trying to convey), and the ability to speak (ie right to express their thoughts and wishes). As a rule, training in business communication is carried out on selected thematic areas, which sooner or later may face the listener.Among the most popular questions are the following:
- correct and successful negotiation;
- the skill of public speaking, oratory;
- communication by telephone;
- conflict resolution;
- collective communication skills (persuasion, argumentation, influence).